Alloy Software Named FrontRunner for IT Help Desk Software

Gartner methodology places Alloy Navigator among top-rated products in its category.

Alloy Software announced today that its flagship solution Alloy Navigator, designed to help organizations manage, support and improve IT services, was named a FrontRunner for IT Help Desk software by Software Advice.

The FrontRunners quadrant, powered by Gartner methodology and available through Software Advice, offers an assessment of software products within a selected software category. This data-driven report is heavily based on user reviews and intended to help small businesses find products that meet their needs and provide the best value. To create this report, Software Advice evaluated over 240 Help Desk products and only those with the highest scores for Usability and User Recommendations were named as FrontRunners.

With a total average score of 4.45 out of 5 from user reviews, Alloy Navigator has earned strong distinctions for its ease of use, functionality, customer support and overall value. “Alloy keeps our technology department on task and gives our company's users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it...," said a recent reviewer.

"We are very excited and proud to be included in the FrontRunners Quadrant", said Vladimir Vinogradsky, CEO of Alloy Software. "We believe the placement of Alloy Navigator in the report reflects our commitment to develop IT management solutions that help our customers ensure the highest quality of IT service delivery.” 

You can download the full FrontRunners for Help Desk report here.  

For additional information contact: Jonathan Cotto at 973-661-9700 ext. 7214 or 

Required disclaimer: FrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates. 

About Alloy Navigator 

Alloy Navigator is an all-inclusive IT Help Desk solution that helps users to maximize the efficiency of their IT operations and reduce costs. This product also covers major IT disciplines ranging from Service Desk, IT Service, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity. 

About Alloy Software 

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more. 

About Software Advice 

Software Advice is the leading online service for businesses navigating the software selection process. Advisors provide free, personalized software recommendations, helping companies of all sizes find products that meet their business needs. Software Advice also features objective research by industry experts and reviews from validated users, saving buyers time and resources. Software Advice is a Gartner company. 

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Source: Alloy Software Inc.